Wednesday, April 01, 2009

orange peel update

i got a sincere, thoughtful response from Dana, manager at the orange peel, after my bitching about the recent invasive bag search i encountered there at the ozomatli show:

Hi Heather,

I'm sorry to hear that you had an uncomfortable experience with our door staff at the Ozomatli show. I actually took the night off to attend the show and, you're right, it was great. We really try to encourage the staff to be considerate of both the customer's experience at a show and the security of the club. It is not an easy job and sometimes, in efforts to protect the club, a staff member can go overboard. We have reminded all of the staff that the thoroughness of pat downs/searches, unless otherwise dictated by the band's management, do not need to be quite so extreme and we think we have come up with a policy that is clear and noninvasive.
... I appreciate you emailing us as we are always trying to improve and constructive criticism is always welcome.

Sincerely,
Dana Redfield
The Orange Peel, Manager

i am happy with this response and plan to go back in the next couple months, and will bring my bag like i normally do and report back on the depth of search.

1 comment:

kid D said...

very nice!